Customer Support Technician (3 Days In Office-2 Days Remote)

Location: (3 Days In the Office: Portland, Maine and 2 Days Remote)

• Job Type: Full-time

Shift: Monday - Friday 8:00-4:30pm or 8:30-5:00pm.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

The Customer Support Technician team is responsible for supporting both the Customer Account Representative (CAR) and New Business Representative(NBR) roles.

How you will contribute: 

The essential functions and responsibilities of this job position include, but are not limited to the following:

• Ensure timely and accurate processing of incoming and outgoing mail, incoming faxes, and copy projects etc.
• Order departmental supplies
• Manage all end of day tasks including collating all letters and bills, matching forms and checking for quality
• Manage billing create and distribution process
• Process customer inquiries such as cancelling insurance coverages, name changes, beneficiary changes, address changes, simple premium payment reconciliation and insurance certificate reprints
• Coordinate service inboxes assigning incoming emails to Customer Service team members for processing
• In office point-of-contact for physical mailing oversight (remove items from mailing as needed)
• In office point-of-contact for matching checks and letters to be sent together
• Handling/resolving returned mail

• ADDITIONAL RESPONSIBILITIES:
• Provide administrative support to management as needed
• Complete special projects as assigned
• Create and edit customer communications
• Create and maintain job aids for areas of accountability

What you will bring with you: 

• Customer service experience within a business setting
• Ability to work independently and also within a team environment
• Proficiency with Outlook and Word
• Familiarity with Excel desired

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you. 

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! 

Life is brighter when you work at Sun Life 

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  
• A flexible work environment with a friendly, caring, collaborative and inclusive culture  
• Great Place to Work® Certified in Canada and the U.S.  
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits. 

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. 

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.