CPT-6229 Telehealth Virtual Assistant (Bilingual) at 20four7VA

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CPT-6229 Telehealth Virtual Assistant (Bilingual)

REQUIRED SERVICE: Telehealth Support
REQUESTED EXPERIENCE TIER LEVEL: Junior Level
MIN. HOURS/WEEK: 30 hours
SHIFT TIME ZONE: PST
SHIFT HOURS: between 10:00am to 7:00pm
SHIFT DAYS: Monday to Fri
Number of VAs: 1

PREFERENCES
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English and Spanish
ACCENT PREFERENCE: Neutral English
REGION PREFERENCES: None

Job Title: Telehealth Virtual Assistant

As a Telehealth Virtual Assistant, you will be responsible for providing exceptional administrative support to our telehealth services. Your primary duties will include insurance verification, medical authorization, eligibility process, medical billing, call routing, scheduling, and updating patient records

Key Responsibilities:

• Verify patient insurance coverage and benefits through phone calls or online portals
• Obtain medical authorizations and obtain necessary documentation from patients
• Process eligibility and verify patient information in our electronic medical record (EMR) system
• Perform medical billing tasks, including submitting claims and following up on denied claims
• Answer and direct phone calls to the appropriate healthcare provider or team member
• Schedule appointments and ensure that all necessary information is completed before the appointment
• Update patient records in the EMR system with accurate and timely information
• Respond to patient questions and concerns in a professional and courteous manner
• Ensure that all patient appointments are confirmed and scheduled correctly
• Call and confirm appointments with patients to ensure that they are aware of their upcoming appointment and to answer any questions they may have

Requirements:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficient in using electronic medical record (EMR) systems and medical billing software
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong organizational and time management skill
• Bilingual: Spanish and English

Preferred Skills:

• Experience in a telehealth or healthcare setting
• Knowledge of insurance billing and coding procedures
• Familiarity with EMR systems and medical billing software

Applications/Software: HOSPICE MD- will train,, appointment reminders

Phone System: To Be provided by Client

Client Industry: Health, Wellness and Fitness

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!