Technical Support Tier 2

If you are looking for a meaningful job where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to conquer supply chain complexity, together.
 

Responsibilities:

• Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions
• Troubleshoot business and operational issues associated with our OmniTech Suite (OTS) and OmniTech Administrator (OA) product lines and related system integrations
• Test functionality and replicate issues utilizing Android/iOS devices, barcode scanners and mobile printers
• Support the operation and continuous improvement of the monitoring of cloud solutions
• Write and debug SQL scripts, with a strong emphasis on performance
• SQL performance monitoring / index and query tuning
• Meet or exceed defined customer service satisfaction scores and meet SLAs for initial response and issue resolution.
• Maintain clear, concise communication with customers and internal teams. Accurately document all relevant information in the ticketing system.
• Collaborate seamlessly with internal teams, external partners, and vendors. Proactively escalate tickets when necessary to ensure timely resolution.

Required:

• BA / BS Degree, Computer Science, MIS, or equivalent
• Experience in SQL Server or equivalent, especially when it comes to:
• Writing & debugging scripts, while keeping performance in mind
• Optimizing/creating indexes & schema design
• Can generate complex data reports via group by’s with aggregate functions
• Strong customer service skills and ability to multi-task
• Strong analytical, communication, and problem-solving skills
• Ability to prioritize tasks and self-manage
• Fluency in English

Preferred:

• Supply chain and distribution industry knowledge and experience
• Reporting (SSRS, Crystal Reports, XML) experience a plus
• Setting up and troubleshooting barcode scanners and mobile printer hardware
• Experience working with DEX (Data EXchange for vending machines and store fronts)
• Using and troubleshooting IIS web server
• Networking (WAN/LAN, troubleshooting) experience a plus
• Comfortable using collaborative workspaces such as MS Teams
• Knowledge of Android/iOS device permissions and usage, preferably both
• SQL Server clustering
• Knowledge of cloud infrastructure and services (AWS, Azure, Oracle Cloud Infrastructure (OCI), Google, etc.)

Please submitt your CV in English.

Working hours: 10h - 19h48 BRL time

Help enable those who move goods to do good by contributing your skills and individual viewpoints in a highly collaborative, caring team environment.

Körber Supply Chain Software better enables those who move goods to do good when we prioritize diversity, equity, and inclusion. It’s better for our people, better for our business, and better for the world. That’s why at Körber we cultivate and celebrate our colleagues’ experiences and perspectives, whether they look, think, move, believe, or love differently than us.  We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status.