Support Services Advisor

Overview:

Supports retention and completion efforts through advising and supporting students with any academic, attendance or personal issues.  Has extensive technical knowledge of each area of Student Services to provide back up support as needed. 

• Develops or assists in development of campus course schedules, ensuring proper densities and maximizing opportunities for students.
• Works collaboratively with Education, communicates scheduling challenges to administration, strategically identifies concerns and proactively creates plans to address challenges, and advises students on scheduling options.
• Monitors scheduling processes and reports on concerns such as unscheduled students, students who need rescheduling, missing status codes, courses missing from student records, scheduling discrepancies, courses missing grades, etc.
• Provides centralized support for elective scheduling to ensure densities are maximized and help drive in brand employment outcomes.
• Ensures all new student starts and students in returning status for course start dates are finalized by established timelines.
• Provide Subject Matter Expertise on corporate wide scheduling initiatives and/or projects as necessary.
• Provides centralized support for all aspects of academic advising and student retention activities.
• Supports outreach to students scheduled to return to campus from LOA, re-enrollment, etc.
• Assists campus with monitoring satisfactory progress and academic standing to ensure warnings/probations are entered timely. Helps to prepare reports to distribute to campuses to allow them to work with students strategically.
• Provides key support for all activities related to online learning managed by the Student Services department.
• Assists with User Acceptance Testing for system changes.
• Processes student changes to student enrollment status and program.
• Manages attendance box, including processing student responses and outreach to students.
• Manages campus support box, including processing secondary graduation documentation as needed
• Responsible for evaluating and approving secondary education credentials to ensure that students meet the UTI admissions criteria in compliance with all State and Accreditation standards
• Manages Adobe Sign fully executed EA process for all campuses, as needed
• Assists with training, onboarding, and mentoring of new campus staff, as needed
• Thoroughly audits all new student files, completes file checklists, verifies graduation documentation (secondary) to ensure students meet UTI Admissions criteria, ensures all state-required documents are on obtained and on file, fully executes enrollment agreements.
• Provides centralized support for all aspects of employment services activities, including career counseling, interview skill building, graduate outreach, verification of employment follow-up, etc.
• Assists with identifying local employment opportunities and populating job boards
• Creates resumes for active students
• Supports all appropriate student services and employment services tasks for the home office and campus teams as needed.
• Other duties as assigned.

Education / Experience

• 4 yr degree in related field preferred but not required.
• 2-3 years of experience in education field preferred but not required

Skills

• Ability to advise and guide adult students in academic and life-skill matters
• Computer skills required (i.e., Word, Excel)
• Excellent customer service, communication and organizational skills
• Ability to multi-task in a fast paced environment with tight deadlines
• Positive attitude and willingness to learn

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
• Available flexible hours and some Saturdays

 Work Environment

• Work is performed indoors in a climate-controlled environment.