Offer summary
Qualifications:
3+ years high-level escalations experience, Empathy, problem-solving, conflict management skills, Excellent communication and multitasking abilities, High-speed internet access required.Key responsabilities:
- Handle inbound calls and retention strategies
- Defuse situations, address complaints, build relations
- Achieve onboarding, retention targets
- Make product recommendations to clients
- Consistently provide high-quality customer experience