Offer summary
Qualifications:
3+ years of high-level customer escalations experience, Strong problem-solving skills, empathy, and emotional intelligence, Excellent communication and conflict management skills, Ability to work independently and remain calm under pressure, Network requirements for stable remote work.
Key responsabilities:
- Manage inbound calls, prevent cancellations, retain clients
- Address complaints, assess needs, provide product recommendations
- Build strong client relationships, ensure customer satisfaction
- Communicate effectively with internal team and external customers
- De-escalate challenging situations and provide high-quality experience