Offer summary
Qualifications:
3+ years experience in customer escalations, High empathy and problem-solving skills, Excellent communication and conflict management skills, Ability to work independently and multi-task, Understand and appreciate company values.
Key responsabilities:
- Manage inbound calls, address complaints, and deflect cancellation requests
- Own at-risk customers, achieve retention targets, build relations, and handle challenging situations
- Assess client needs and make recommendations for educational products/services
- Ensure proper follow-up of client records and effective communication with teams/customers
- Implement coaching and feedback to provide high-quality customer experience