Offer summary
Qualifications:
3+ years high-level customer escalations, Education, teaching, or tutoring experience preferred, High empathy, problem-solving skills, conflict management, Remain calm in stressful situations, Excellent communication skills, ability to multitask.
Key responsabilities:
- Manage inbound calls for customer support
- Prevent cancellations with solutions-oriented approach
- Own at-risk customers and address complaints
- Achieve client engagement targets
- Assess needs and make product recommendations
- Build strong client relationships and maintain records