Offer summary
Qualifications:
3+ years experience with high-level customer escalations, Education, teaching, or tutoring experience is preferred, High empathy and emotional intelligence, Strong problem solving and conflict management skills, Excellent communication and ability to adapt.
Key responsabilities:
- Manage inbound calls and customer accounts
- Prevent cancellations and address complaints
- Retain existing customers at risk of canceling
- Achieve client retention and engagement targets
- Understand client needs and make recommendations
- Build strong relations and handle challenging situations