Offer summary
Qualifications:
1-2 years customer support experience, Superior written and verbal communication skills, Detail-oriented and organizational abilities, Fluency in English, flexible and multitasker.
Key responsabilities:
- Engage with users through email, chat, and calls to provide support and guidance
- Support Care Operations team in receiving service requests
- Offer case management within clinical service, monitor progress and coordinate appointments
- Follow up with inactive users to increase service utilization
- Maintain internal dashboards, contribute client insights to shape product development