Graduate Cloud Support Engineer - 2024

About Acturis

Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive written constructive performance feedback and encouragement every third so that you know how to improve – you have no idea how unusual this is!
• Be given real responsibility for your own projects as soon as you are ready
• Receive a competitive salary and annual performance-based reviews
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
• Work from home up to 3 days per week
  

The Position

• As a Cloud Support Engineer you will be part of a world-class international team from a wide variety of backgrounds. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer.
• As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

What Do The First Three Months Look Like?

• You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.
• As a Cloud Support Engineer you can expect to be responsible for:
  • Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
  • Performing root cause analysis (RCA)
  • Working with developers to deploy and manage code changes (DevOps)
  • Developing tools that manage our platform using a wide variety of programming languages
  • Releasing development and testing environments to development teams
  • Monitoring and evaluating the health of our platform

Training

• Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
  • New joiners receive concentrated initial training and close mentoring
  • Colleagues are encouraged to complete industry standard training in relevant topics
  • More senior colleagues can choose courses with time set aside and the course paid for
  • The Acturis management team run training sessions to pass on experience and best practice