Sales Development Representative

Location: US/Europe, remote. 

Form of employment: Contract of employment or B2B contract (self-employed).

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
• We currently hire over 170 fantastic people.
• In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)
• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

We are looking for an experienced and passionate Sales Development Representative to join our international Sales. You will contribute to the overall sales success by generating a leads pipeline, performing qualification and discovery, and then, scheduling product demonstration calls for the Tidio AE team.

As the Sales Development Representative, you will:

• Outreach our potential clients with phone calls and personalized email sequences to spark interest in Tidio+;
• Qualify leads and conduct initial discovery calls to understand customer requirements and pain points;
• Manage a pipeline of high, and medium-intent leads in a well-organized and effective way;
• Keep a track record of data for a better understanding of changes in a pipeline and the progress of key performance metrics;
• Consistently meet and exceed monthly activity, pipeline, and new business metrics;
• Maintain an up-to-date knowledge of our product, customer stories and the best sales practices;
• Leverage tools like Hubspot, DialPad and Seamless;
• Actively partner with your peers from the Sales, Marketing, and Customer Success teams to contribute to the overall success of the sales process.