Offer summary
Qualifications:
Fluent in English, High school diploma or equivalent, 1-2 years customer support experience, Experience in E-commerce/SaaS is a plus, Working knowledge of online tools.Key responsabilities:
- Maintain positive attitude
- Respond to inquiries promptly
- Acknowledge and resolve complaints
- Serve as product expert
- Process orders, forms, applications
- Keep records of interactions
- Communicate with colleagues for support
- Ensure customer satisfaction