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SAP OTC Retail - Returns/Refunds specialist

72% Flex
Remote: 
Full Remote
Work from: 
California (USA)

Offer summary

Qualifications:

Deep understanding of SAP software, SAP Technology certification preferred, Experience with ERP systems.

Key responsabilities:

  • Lead design and implementation of returns processes
  • Collaborate with stakeholders for requirements analysis
  • Configure SAP S/4HANA for business needs
  • Integrate systems with 3PL providers
  • Ensure compliance with industry standards
ICONMA logo
ICONMA Human Resources, Staffing & Recruiting Large https://www.iconma.com/
1001 - 5000 Employees
About ICONMA
We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com
See more ICONMA offers

Job description

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Your missions

SAP OTC Retail - Returns/Refunds specialist

Location: Remote
Duration: 6 months

Description:
Lead the design and implementation of Returns and Refunds processes in a live SAP S/4HANA system. Take ownership of the migration of these processes to S/4HANA and ensures the new processes are implemented as per customer’s requirements.
Collaborate with business stakeholders to gather and analyze requirements for returns and refunds across multiple channels, including e-commerce, in-store, and mobile.
Configure and customize SAP S/4HANA to meet the business requirements for returns and refunds processes.
Ensure seamless integration with other SAP modules (SD, MM, FI), ordering systems, inventory management systems, and middleware applications. Also ensures integrity of existing solution is maintained.
Work closely with 3PL providers to integrate their systems and processes with SAP S/4HANA.
Develop and execute test plans to ensure the successful implementation of returns and refunds processes.
Provide expertise in the integration of returns and refunds processes with omnichannel retail operations.
Conduct training sessions and create documentation to ensure smooth knowledge transfer to end-users and support teams.
Troubleshoot and resolve issues related to returns and refunds processes.
Ensure compliance with industry standards and best practices in returns and refunds management.
Coordinate with cross-functional teams to ensure seamless integration and data consistency across the SAP system.
Manage project timelines, deliverables, and stakeholder expectations.
Knowledge, deep understanding and Experience of Enterprise resource Planning software – SAP is Required
Specialized knowledge and certification in SAP Technology is Huge plus, One should have experience of Guiding & providing
Training to End Users around SAP- software solution These are all high end consulting roles and require specialized
experience in SAP software in different industries with different functionalities of the Business This is a Computer/IT Analyst role
The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications experience is required in SAP technology.
The design, development, documentation, analysis, creation, testing or modification of computer systems or programs in SAP Technology, including prototypes, based on and related to user or system design specifications experience is Required

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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