Offer summary
Qualifications:
1+ years experience in reporting and analytics, Experience in banking preferred; project management a plus, Analytical mindset with ability to manipulate data, Proficiency in Excel and analytic tools, Strong communication and presentation skills.
Key responsabilities:
- Interpret and report complaint metrics
- Identify key insights for positive change
- Create guidelines, maintain documentations
- Develop tracking metrics and presentations
- Provide follow-up on complaints and progress