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Cutomer Success Manager - United States

72% Flex
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

1-3 years of customer success experience within a SaaS.

Key responsabilities:

  • Spearhead initiatives to drive product adoption and reduce churn.
  • Manage renewals, capitalize on upsell opportunities, ensure successful customer lifecycle.
Animaker Inc. logo
Animaker Inc. https://www.animaker.com
51 - 200 Employees
About Animaker Inc.
Animaker, Inc (Do-it-Yourself) is one of the fastest-growing creative product company in the content & video making space. we have 15,000,000+ users all around the world. It simplifies the process of video making. Animaker is empowered by talented Engineers & highly creative designers who strongly believe in the mission to make the visual content simple for everyone. Happy Animating! Looking for a new mission? Get in touch: priya@animaker.com
See more Animaker Inc. offers

Job description

Logo Jobgether

Your missions

Animaker stands out as a pioneering cloud-based AI platform that revolutionizes the way individuals and organizations bring their ideas to life through animated videos. Leveraging the power of artificial intelligence and cloud computing, Animaker empowers users to unleash their imagination and transform concepts into visually stunning animated stories.

As a Customer Success Manager, where you'll spearhead initiatives to drive product adoption, reduce churn, capitalize on upsell opportunities, and manage renewals.

What you’ll do:
* Accountable for customer and Animaker stakeholders throughout the entire customer lifecycle
* Execute on a customer business outcomes-driven strategy to ensure successful on-boarding, adoption, retention, renewal and expansion of your customer portfolio
* Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores
* Interpret customer insights to drive change in product advocate on behalf of customers to product teams at Animaker 

We Are Looking For People Who Are:
* 1-3 years of customer success experience within a SaaS
* Proactive interest to increase customer satisfaction and deepening customer relationship.
* Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research & identify key client requirements within the accounts and suggest solutions that answer clients' needs and wants.
*Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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