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Technical Support Assistant

75% Flex
Remote: 
Full Remote
Work from: 
Japan, Singapore, Ireland

Offer summary

Qualifications:

Experience in end-user support, Excellent English communication skills.

Key responsabilities:

  • Respond to client inquiries promptly
  • Identify and address client needs
  • Share feedback with team members
  • Train clients on product usage
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See more BruntWork offers

Job description

Logo Jobgether

Your missions

This is a remote position.

This job is full-time and work-from-home on an ongoing independent contractor arrangement.

Night Shift Schedule:
Monday to Thursday - 8:45am to 5pm EST (8:45pm - 5am Manila Time)
Friday - 8:45am to 3:45pm EST  (8:45pm - 3:45am Manila Time)

Description
Will assist in Supporting Clients and end-users with our Platforms included but not limited to our
current Web Portal current and future app.

Responsibilities
  • Respond to Clients/end users in a timely manner, via phone and/or email.
  • Identify Clients needs and assist with utilizing the features we offer
  • Monitor Client/Providers complaints/issues.
  • Share feature requests with team members
  • Inform Clients about new features and functionalities
  • Follow up with Clients to ensure their technical issues are resolved
  • Gather Clients feedback and share with our team.
  • Provide detailed training on how to use our products to Clients
Core Values: we hire/fire/promote based on these core values + job-specific

performance:

1. Respectful of our unique cultural environment  
2. Absolute Confidentiality  
3. Embracing Teamwork 
4. Loyal Behavior & Positive Attitude 
5. Accountability  
6. Proactiveness  
7. Thoroughness  
8. Focused on results 
9. Inspired to learn & grow constantly  
10. Devoted to providing top-tier services to our clients through the & Company's Unique Service Oriented Philosophies

Requirements
  • Experience with end-user support in the technology field.
  • Experience in the healthcare industry is a plus
  • Excellent verbal and written communication in English
  • Strong problem-solving skills
Knowledge/skills/abilities
  • Detail orientated with above-average organizational skills
  • Able to plan and prioritize to meet deadlines
  • Excellent verbal and written communication
  • Communicates clearly and effectively
  • Excellent reading comprehension
  • Excellent computer skills, including Microsoft programs such as Excel, Word
Benefits
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
  • Profit sharing incentive
  • Paid time off
  • Holiday pay
  • VSDK Work Arrangements
  • Annual Performance and Raise Evaluation
  • Quarterly Perfect Attendance Incentive
  • BruntWork Loan Assistance

ZR_13780_JOB

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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