Match score not available

Customer Success Representative

75% Flex

Remote:

Full Remote

Work from:

Japan, Singapore, Ireland

Offer summary

Qualifications:

2-3 years customer service experience, Strong English communication skills, Attention to detail and time management, Self-motivated with problem-solving abilities, Familiarity with order processing and metrics.

Key responsabilities:

Handle inquiries, order support and complaints resolution
Enhance customer experience and meet performance standards
Communicate efficiently through email, chat, and phone
Contribute actively in team collaboration and multitask effectively

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

Your missions

This is a remote position.

Schedule: Monday-Friday, 9:00 am-6:00 pm Eastern Time (9:00 PM to 6:00 AM Manila Time)

Responsibilities:

● Customer Inquiry Management: Handle customer inquiries regarding order status, follow-ups, pricing, delivery timelines, product defects, and more.

● Order Support: Provide comprehensive order management support, including order entry, checkout completion, and updating customers with shipment details.

● Customer Experience: Proactively manage and enhance the customer experience to exceed expectations and minimize escalations.

● Complaint Resolution: Address customer product complaints effectively,ensuring a satisfactory resolution.

● Communication Excellence: Deliver high-quality, accurate solutions through email, chat, and phone to our US customer base.

● Performance Standards: Consistently meet 100% of service goals in line with current standards and management directives.

● Team Collaboration: Actively engage in team meetings, contributing ideas and feedback to enhance customer satisfaction.

● Multitasking Skills: Demonstrate meticulous attention to detail in a live support environment with excellent multitasking, organization, and prioritization abilities.

Requirements

● Experience: 2-3 years in a customer success or service role.

● Communication: Strong proficiency in written and spoken English.

● Detail-Oriented: Exceptional attention to detail.

● Time Management: Effective time management and decision-making skills.

● Motivation: Self-motivated and results-driven.

● Performance Metrics: Experience in a metrics-oriented work environment.

● Customer Service: Proven track record of outstanding customer service.

● Technical Skills: Familiarity with Google Suite products.

● Problem-Solving: Competence in addressing issues and preventing escalations.

● Sales Skills: Sales-oriented approach.

● Order Processing: Knowledge of order entry and checkout processes.

Nice to Have (But Not Required):

● Experience with Zendesk, RingCentral, Olark.

● Background in the custom printing industry.

● E-commerce sales support experience.

Independent Contractor Perks

Permanent work from home
Immediate hiring
Steady freelance job

ZR_14045_JOB

Required profile

Experience

Industry :

Human Resources, Staffing & Recruiting

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Are you interested?

Go Premium: Access the World's Largest Selection of Remote Jobs!

Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
Try out our Premium Benefits with a 7-Day FREE TRIAL.
No obligations. Cancel anytime.

Upgrade to Premium

Find more CSM - Customer Success Manager jobs

SEE MORE JOBS