Tier 2/3 Support Developer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

None

Job Family:

Software Development

Job Qualifications:

Skills:

ASP.NET, C Sharp (Programming Language), JavaScript, Software Development

Certifications:

Experience:

3 + years of related experience

US Citizenship Required:

No

Job Description:

The team supporting the Administrative Office of the US Courts (AO) Case Management System Office (CMSO) is organized into Agile teams. We develop integrated solutions using the Agile/SAFe Framework. We focus on software development within AO to deliver systems for the National Applications Portfolio, which consist of mission-critical applications and related software to support all district and appellate courts, staffs, and external stakeholders.

The production support team works closely with AO’s National Support Desk (NSD), eVoucher and Vendor Manager development teams to ensure uninterrupted system availability, functionality, and performance for users, and address operational issues, security issues and bug fixes. The current technical environment includes .NET Framework, C#, Angular, HTML/CSS/TypeScript, SQL Server, cloud infrastructure, and mobile and web technologies.

As part of the production support team (Tier 2 and Tier 3), the Support Developer will execute the following responsibilities:

• Work closely with AO’s National Support Desk (Tier 1).
• Troubleshoot and diagnose complex technical issues reported.
• Develop and provide root cause analysis for issues escalated to the Tier 2 team.
• Perform Tier 3 activities including the evaluation of technical support tickets and provide feedback for customers/end users as required.
• Provide development of Tier 3 support modification requests (MRs), Emergency Modification Requests (EMRs) and National Support Desk (NSD) tickets.
• Provide on-call Tier 2 support outside normal working hours and weekends in accordance with AO guidance for normal and extended hours of operations.
• Collaborate with core development teams in determine the best solution to resolve production issues.
• Incorporate standards and best practices, including performance, security, scalability, and maintainability.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• At least three years (3+) experience in IT system engineering, systems development, systems coding, and programming.
• Experience in enterprise software development environments.
• Experience with C#, .Net Core, .Net WebForms, SQL Server, and Angular UI framework or similar JavaScript/typescript frontend framework.
• Experience with RESTful API, Web services/WCF, Visual Code and/or Visual Studio IDEs.
• Exposure to Azure DevOps Server (ADOS) code repository, previously known as Team Foundation Server (TFS).
• Previous experience in supporting production environments, CI/CD, and security minded design and development.
• Extensive experience developing applications in an Agile environment.
• Excellent communication, organization, time management, and interpersonal skills.
• Good written and verbal communication skills coupled with strong listening skills.
• Ability to contribute on an individual basis as well as demonstrate strengths as a team player.

The likely salary range for this position is $88,275 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.