Manager, Customer Integration

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

Job Summary

In this role you will lead a team of customer integration analysts in the work of successfully implementing or enhancing new and existing customer connections (EDI, API, SSO) via data integration and enrollment case builds. Your leadership will support your team in identifying, assessing, and resolving risks associated with data integrations while your collaboration and influence with other departments will help drive the work to meet department and organizational goals as it relates to data integration.

• Analyze, recommend, and influence overall strategy to build integration ecosystems and supporting toolsets.

• Work as a cross-functional leader across technical teams, business analysts, and other internal and external stakeholders.

• Oversee development and implementation of tools that ensure positive customer experience levels are maintained and efficiencies are identified, implemented, and supported.

• Manage reporting for team metrics, resource capacity and achievement of key performance indicators. 

• Assess skill level of staff and provide coaching to develop a high-performing, motivated, and highly skilled integration team while fostering a work environment focused on The Standard’s values and behaviors. 

Skills and Background You’ll Need: 

• Education:  Bachelor’s degree in math, statistics, management information systems or computer science, or equivalent technology expertise and acumen acquired through work experience is preferred. High school diploma or GED equivalent is required.

• Five (5) years of progressively responsible experience in leadership is required

• Three (3) years of experience working in group insurance benefits or group benefits enrollment systems.

• Experience managing vendors and working with external support partners is required.

• Working knowledge of electronic data interexchange (EDI) including the use of various file formats (LDEx)  and common programming languages (SQL, JScript, Python, Java, etc.) is preferred.

• Experience working in or supporting Salesforce is preferred.

Key Behaviors of a Successful Candidate

• Ability to create a safe, supportive, and diverse environment for a team to experiment with and demonstrate new skills and behaviors.

• Having energy and persistence when tackling challenging problems and viewing complicated tasks as a motivating challenge.

• Able to quickly and resourcefully adapt to multiple changing work demands by adjusting team priorities to fit new circumstances.

Why Join The Standard?  

• We have built an enduring legacy of stability, innovation, and financial strength thanks to the contributions of the talented, creative and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard, you can expect: 

• A rich benefits package including a 401(k) plan with matching company contributions 

• An annual incentive bonus plan  

• Generous paid time off 

• A supportive and responsive management approach 

• Opportunities for career growth and advancement   

• Paid time off to volunteer  

• An employee giving program that double matches your donations to eligible nonprofits and schools 

• Much more!  

#LI-remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.