Senior Business Analyst

We are looking for Senior Business Analyst who will be

• Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets, products, sales, delivery and operations. 
• Solve real-world business problems, considering technical, financial, and operational constraints.
• Work with clients to define end to end user journeys that form part of the solution blueprint.
• Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
• Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
• Contribute to our methodology to help us do things faster and better. 

Is this opportunity right for you? We are looking for candidates who:

• Leverage your exceptional communication skills when working with customers to understand a problem statement.
• Recognise the additional detail and clarity required for a solution design, and quickly work to close these gaps. 
• Be able to work within the constraints to define a detailed, complete, and implementable solution. This will breakdown the solution components, what each component does and how it does it. 
• Summarise your solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback, approvals and move into implementation.
• Be able to manage client expectations through workshop and feedback sessions.
• Work as part of a team and independently when required
• Be a mentor and lead a team of budding solution designers

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

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If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our Locations representing the most authentic version of ourselves to build a better future together. That's just who we are Learn More about CSG Inclusion & Impact Report

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