Billing Analyst II

Hi, I'm Veena , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer

We are looking for a  Billing Analyst who will:

• Ability to follow work instructions, execute billing jobs and processes flawlessly in order to meet customer Service Level Targets or Agreements (SLAs) and accomplish assigned objectives.  
• Billing Analysts will possess good skills to deliver operation schedules, ticket tracking, reporting of daily operations activities and the delivery of invoices and billing reports for contracts.  
• Good analytical skills are also required to resolve complex enquiries through analysis and making the necessary adjustments in accordance with the prescribed procedures and/or customer contracts.  
• Flexibility to work additional hours to meet operational requirements is needed when required

​Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree in computer science or related field

• 2 - 3 years of experience in billing operations or a relevant role

• Ability to follow set process/guidelines, work instructions on a given task.

• Demonstrated experience in escalating deviations to management

• Knowledge of billing system/s is desirable

• Knowledge of Telstra’s products and processes is desirable.

• Ability to self-motivate, and be a reliable team player

• Strong Windows PC Working knowledge

• MS Office skills (Excel and Word) knowledge

• Experience with service desk ticketing systems is desirable

• Documentation and well developed communication skills

• Good problem-solving skills, with demonstrated ability to resolve complex issues

• Demonstrated ability to perform in high-pressure, deadline critical situations

• Able to multi-task with attention to detail

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

• View More Benefits (https://www.csgi.com/careers/)

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here