People Experience Coordinator

About Montu

Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.

Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. 

Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

The People Experience Coordinator plays a pivotal role in ensuring a seamless and positive pre-boarding and onboarding experience for all new hires, while also supporting various people experience processes throughout the employee lifecycle. This position is responsible for coordinating pre-boarding activities, supporting the onboarding process, and providing ongoing support to both new hires and team leaders to enhance the employee experience and facilitate effective communication.

Key Responsibilities:

• Pre-boarding and Onboarding Coordination 

  • Coordinate the transition from candidate to new hire from the Applicant Tracking System (ATS) to the Human Resources Information System (HRIS)
  • Ensure all necessary tasks associated with the onboarding process are completed and overseen
  • Coordinate with other stakeholders such as the IT department to ensure that all necessary technology, equipment, and access permissions are prepared for new hires prior to their start date.
  • Communicate new hire information and technology requirements to IT in a timely manner, facilitating a smooth setup process.
  • Collaborate with IT, People Operations, Talent Acquisition and other Teams to develop and maintain onboarding resources to support new hires

• Pre-boarding Communications:

  • Assist with communications to new hires prior to their start date, providing them with essential information and resources. 
  • Act as a liaison between new hires and other stakeholders (Managers, Department Heads, IT etc) to facilitate a positive and efficient onboarding experience, ensuring that any needs or challenges are addressed promptly.
  • Personalise welcome messages and communications for new hires and their teams
  • Maintain ongoing and active communication with candidates throughout the pre-boarding and onboarding phase, keeping them informed and engaged.

• Induction Coordination and Facilitation 

  • Facilitate weekly team inductions for new employees, guiding them through organisational policies, culture, and expectations ahead of further company modules 
  • Coordinate the scheduling of the People Team induction session, ensuring it aligns with new employees' onboarding timelines.
  • Foster discussion and interaction among new hires, encouraging questions and feedback to facilitate understanding and engagement
  • Oversee the Seedlings Slack channel dedicated to new starters, fostering a supportive and inclusive environment for them to connect and engage with their peers

• People Check-ins

  • Conduct regular check-ins with new hires at key intervals (1 week, 1 month, and 6 months) to gather feedback, address concerns, and provide necessary support.
  • Collect feedback from new hires regarding the induction experience, identifying areas for improvement and future enhancements
  • Review data from our continuous listening platforms and other sources 

• Event Coordination & Travel Management

  • Coordinate company offsites and travel, ensuring all logistical aspects are handled efficiently.
  • Administer the company's travel platforms, ensuring they are used effectively.
  • Support the development of offsite agendas, ensuring all activities and sessions are well-organised and engaging.
  • Support the planning and execution of company events, such as end-of-year functions, to foster team cohesion and celebration.
  • Work closely with external vendors and service providers to arrange travel accommodations and event logistics.

• 2-3 years of experience in a comparable role, either within an administrative or HR field, where you’ve been coordinating tasks & supporting people functions
• Experience working with the employee lifecycle, with a focus on preboarding, onboarding, and offboarding processes is highly desired
• Previous engagement within an HR team or People Experience Team 
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with stakeholders at all levels
• Experience facilitating inductions to groups, and presenting remotely will be beneficial 
• Strong problem-solving abilities, with a proactive approach to addressing challenges and finding solutions
• Strong interpersonal skills, with the ability to build rapport and establish relationships with new hires and internal stakeholders.
• Strong organisational skills and attention to detail, capable of managing multiple tasks simultaneously
• Strong tech acumen, including experience operating within a paperless work from home function using online collaboration tools and systems to deliver high-quality work and experiences 
• Ability to handle sensitive and confidential information with discretion
• Flexibility and adaptability to navigate changing priorities and requirements in a dynamic work environment.

You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.

Other benefits include:

• Unlimited access to the SAGED and Greenhouse learning platforms.
• Discounts with over 450 retailers through the Merit Reward and Recognition platform.
• Enhance your home office with our ergonomic equipment reimbursement benefit.
• Full time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne and Brisbane. 
• Mental health support through our wellbeing platform, Unmind
• Being part of one of the fastest-growing industries in Australia while improving the lives of hundreds of thousands of patients. 

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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.