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Consent Team Lead

79% Flex
EXTRA HOLIDAYS - FULLY FLEXIBLE
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Malaysia

Offer summary

Qualifications:

Minimum 2-3 years leading operational teams, Experience in SOPs implementation.

Key responsabilities:

  • Manage team auditing consent forms for credit reports
  • Maintain turnaround times and implement efficiency improvements
Experian logo
Experian Information Technology & Services XLarge https://www.experianplc.com/
10001 Employees
HQ: Costa Mesa
About Experian
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.
See more Experian offers

Job description

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Your missions

Company Description

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

 

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

Job Description

Role Summary

This is a team lead role, where you will manage a team of operational executives who are responsible for auditing consent forms which are required for purchase of credit reports. You will be responsible for the adherence to the stipulated turnaround times required for each client segment and you will be responsible for initiating process and system changes to improve efficiency and streamline workflows.

 

What you’ll bring to the party:

  • Candidate with high level of passion, professionalism, and preferably some IT background with experience in driving operational excellence in the financial or information services industry will be an advantage. The ideal candidate will work in a fast-paced and high-intensity work environment and will need to demonstrate the capability of overcoming complexities.
  • By ensuring that the team delivers to the expected standards, they can support Experian to continue to grow our business in a compliant manner and that our clients have a good experience dealing with us.

 

What you’ll be doing:

  • Ensure that the team meets their target for turnaround time while adhering to the SOPs for audit checking on client orders.
  • Deploy effective follow-up strategy and execution with clients in collaboration with Sales/Account management
  • Maintain hygienic documentation and MIS tracking practices and weekly reporting to senior stakeholders
  • Drive operational excellence by implementing process and system automation/improvements as the business grows.
  • Ensure successful closure of internal/external audits

Qualifications

More about you

  • Minimum 2-3 years experience in leading operational teams in a high-performance culture.
  • Ability to use data to track and make process and system improvements.
  • Prior experience in setting out SOPs (standard operating procedures) and leading the team to adhere to SOPs.
  • Previous experience in managing senior stakeholders from cross-functional teams is an advantage.

 

What you'll bring

By ensuring that the team delivers to the expected standards, they can support Experian to continue to grow our business in a compliant manner and that our clients have a good experience dealing with us.

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

 

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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