Customer Service Advisor

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money. 

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. 

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based in our Nottingham office. You will work as part of a team to continue to grow both your customer service and administration skills, and start a career path that offers fantastic career progression and learning opportunities. 

You will have excellent customer service experience, which you will combine with outstanding communication skills to support our clients and customers throughout their employment screening journey. 

You will conduct several of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods including contacting clients, candidates and referees by telephone, email and live chat to gain required information. Working with your team, you will make decisions by using data to solve problems.

We are offering the chance for you to build a career within the Customer Services sector, working with a friendly team where you will learn new skills and have the opportunity to work your way up within a renowned business. 

• Enthusiastic and motivated to provide a excellent service to customers.
• Adjust to working practices and supporting with additional tasks.
• Handle confidential information with care.
• Effective planning skills and can re-prioritise based on urgent needs  
• Interest in learning and being part of a team but also work well on your own. 
• Always work with a supportive manner.

Benefits package includes:

• Hybrid working
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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