Shogun is on a mission to empower brands to create exceptional ecommerce experiences, and in the process, build the best remote company.
Since being in the Winter 2018 batch of Y-Combinator, we've seen tremendous growth while intentionally creating a culture where people from all backgrounds belong. Our company and products are informed by diverse perspectives from the best talent around the world. We are fully remote, have no offices, and are looking for team members who are excited to work remotely.
We closed our Series A and B in 2020, and after raising a $67.5M Series C in 2021, we are scaling faster than ever. Some of our investors include Insight Partners, Initialized Capital, Accel, VMG Partners, and Y Combinator.
Remote: United States and Canada
Job Summary:
The Senior Customer Success Manager (Sr. CSM) will be responsible for managing and nurturing client relationships to ensure customer satisfaction, retention, and growth. You will engage with ideal client profile (ICP) customers at different points in their lifecycle to assist with activation, adoption, renewal, and expansion. This role involves working closely with customers to understand their needs, providing tailored solutions, and ensuring they derive maximum value from our products. In addition to owning a book of business, the Senior CSM will contribute to the continuous improvement of our processes by working cross departmentally with internal Shogun teams like Product, Marketing, Support and more, providing insights from your interactions to amplify the customer's voice and help inform product development, content development, enablement needs, and program development. Your experience will help deliver thoughtful and impactful customer experiences and inform programmatic customer engagement approaches that can be delivered at scale. This includes:
Key Responsibilities:
Qualifications:
Attributes:
We know the confidence gap and imposter syndrome can get in the way of meeting potential Shogies. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements. We are committed to building a diverse, inclusive, and equitable workplace where everyone feels like they belong. We encourage you to apply if you feel this role is a good fit for you, and we look forward to hearing from you!
Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.
At this time Shogun does not use AI to make recruiting or hiring decisions.
Please refer to the position specific location requirements listed under the location section of the job description as we are interested in every qualified candidate who is eligible to work in the mentioned location(s) without requiring employment visa sponsorship.
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