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Online Solutions Executive (Evening Shift)

79% Flex
EXTRA HOLIDAYS - FULLY FLEXIBLE
Remote: 
Full Remote
Work from: 
United Kingdom

Offer summary

Key responsabilities:

  • Providing outstanding customer service via different channels
  • Handling inquiries, monitoring software systems and reservations
Diversity Travel logo
Diversity Travel Leisure, Travel & Turism SME https://www.diversitytravel.com/
201 - 500 Employees
About Diversity Travel
Welcome to Diversity Travel. We’re a multi-award-winning independent travel management company specialising in the humanitarian, academic and not-for-profit sectors. Diversity Study Trips creates specialist educational tours for the academic sector.Home of the Account Management Team of the Year 2017 (The People Awards) and the Business Travel Agent of the Year 2019 (TTG Awards), Diversity Travel is one of the fastest growing TMCs in the UK.Trusted by over 2,000 organisations around the world, our mission is to provide travel management service of such high quality that we become the global leader in the humanitarian, charity, academic and non-profit communities.Our team of dedicated, passionate, globetrotting travel professionals are ready and equipped to support you whatever your travel needs. We provide a unique and comprehensive travel service through access to exclusive air fares, flexible booking options, visa processing facilities, strong global partnerships and years of expertise in the sector.We’re guided by our values, which underpin everything we do and represent what we stand for as a team:1. We’re proud and passionate about what we do.2. We embrace diversity and treat everyone with respect and trust.3. We always look to improve our products, services and ourselves.4. We keep the customer at the heart of everything we do.With Diversity Travel, you're in safe hands.
See more Diversity Travel offers

Job description

Logo Jobgether

Your missions

We are a leading travel management company for the charity and academic communities and we’re proud and passionate about what we do.


We are looking for an Online Solutions Executive to join our evening team (UK based remote role) to provide outstanding customer service and support to our clients, providing the assistance they require to successfully book their travel requirements using our online booking systems. Some of the key tasks will include:


  • Fielding and resolving client enquiries via live chat, email and telephone
  • Monitoring the internal Helpdesk system
  • Quality checking online reservations, including web fares, scheduled carriers, rail bookings and hotel bookings
  • Fulfilling all reservations in our internal booking management system

Required profile

Experience

Industry :
Leisure, Travel & Turism
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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