Business Development Account Manager

Join the ACI Learning Adventure!

🎯 Our Mission: Transforming lives! We're here to empower career changers, military veterans, and IT Pros with the skills they need to thrive.

🔥 Ignite Your Career: From newbies to seasoned pros, ACI Learning is your IT hotspot! Our programs cover everything from the basics to advanced Cyber Security techniques.

👫 The ACI Team: Imagine working with 250+ dynamic, brilliant, and down-to-earth pros. Together, we're shaping the future of IT and beyond.

🌟 Passion-Driven Team: We're not just about work - we're about loving what we do!

✅ Join Us: Are you Ready to dive into a world of excitement, learning, and endless possibilities? Apply now.

At ACI, we prioritize respect and transparency in our interactions, fostering relationships built on trust. We empower our team members to do their best work from wherever they choose. This role involves client-facing responsibilities, with an expectation of spending time with customers. 

What You'll Be Doing:

As an Business Development Account Manager, you will manage a base of accounts, developing and maintaining strong relationships with key stakeholders to drive positive business outcomes using ACI Learning’s enterprise solutions. You will expand sales across your account base, leveraging ACI's products and services. As a motivated individual contributor, skilled at identifying strategic business drivers and articulating learning solutions, you will thrive in a team-based selling environment and advocate for lifelong learning.

Duties and Responsibilities:

 • Facilitate a world class onboarding and implementation process for new customers.
• Drive adoption and regular usage throughout the customer lifecycle.
• Develop customer relationships that allow you to become a trusted advisor and sell our  products and services throughout the organization
• Maintain high levels of satisfaction and value realization across your customer base, leading to high levels of customer retention.
• Be expert in and represent the full range of ACI Learning's Enterprise solutions.
• Partner closely with Account Executives to ensure successful onboarding of new customers and develop growth sales opportunities.
• Provide accurate and timely sales forecasts to sales leadership.
• Be an ambassador for ACI Learning's culture and values.
• Seek out opportunities for personal and professional growth.
• Self-motivated with an ability to assume responsibility and work autonomously.
• Maintain accurate and complete records of customer orientated activity in the CRM.
• Some travel is required (to be determined based business and customer needs).

Must Haves:

• Bachelor's degree or commensurate relevant experience.
• 2+ years of B2B Account Management or Customer Success experience.
• Experience in delivering learning and and/or software solutions to mid-market clients.
• Experience selling into Enterprise Businesses
• Comfortable speaking to technology

Nice to Haves:

• A passion for and track record of continuous professional development.
• Experience managing customers and consistently meeting and exceeding retention, revenue and booking goals.
• Knowledge in the application of sales, account management and customer success methodologies, processes, and techniques.
• Good customer relationship management skills, a track record of developing and sustaining strong client relationships that generate win-win outcomes.
• Gifted communicator, spoken and written; presentation skills, negotiating skills, consensus builder.
• Knowledge of subscription/SaaS business models

Benefits of Working at ACI Learning:

🏥 Medical, dental, and vision insurance – eligible 1st of the month after date of hire.

👨‍👩‍👧‍👦 Four weeks paid parental leave or medical leave.

🌴 Flexible PTO policy, sick time, and eight paid Holidays.

💰 401(k) retirement plan, 100% immediate vesting and up to 5% matching contributions.

🎓 One free company class per year after 90 days of employment.

📚 Tuition assistance.

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.

 At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting