IT Associate (Helpdesk)

Signers National and its subsidiaries are the leading insurance broker for social service organizations. With one of the largest brokers dedicated exclusively to non-profits and social service organizations nationwide as well as fast growing real estate and general practices, Signers provides property, casualty and risk management solutions to organizations of all sizes. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. They go to work every day to positively affect people's lives!

We’re seeking to fill an Entry Level IT Associate role on our team of Information Technology Experts. This role will require an individual with a highly technical aptitude, adept attention to detail, eager willingness to grow and learn new systems and skillsets in a fast-paced environment, and interpersonal skills to communicate easily and effectively.

OUR BENEFITS:

We are passionately committed to being a great company in which to work, learn, and grow! Our “Employee Promise” ensures our employees benefit from a broad suite of progressive workplace programs and benefits designed to deliver a world-class culture and GREAT employee experience. Some of our many benefits include:

• Industry-leading Medical, Vision & Dental Programs
• Strong Short/Long-Term Disability Programs
• Company-Wide Employee Profit-Sharing Program
• Generous 401K Matching Program
• Tuition Assistance
• Work-from-home flexibility
• Summer Fridays
• Reasonable, Balanced Workloads
• Generous, Stand-Alone Vacation Policy
• Unlimited Sick Days
• Multiple “Floating Holidays” Per Year
• Maternity/Paternity Leave
• Monthly Company-Wide Social Hours
• Peer-to-Peer Employee Recognition Program
• Career Development programs
• Employee “Healthy Lifestyle” Rewards Program
• Quarterly Community Volunteer Program
• Employer sponsored paid time to volunteer
• And more..

ROLE RESPONSIBILITIES

• Provide excellent customer service & technical support on our Help Desk by responding to requests in a timely manner, following up when needed, and resolving issues that arise.
• Contributing to our growing knowledge base, processes, and procedures with a focus on improvement and accuracy.
• Managing in office Network Devices, Hardware, Computers, and VOIP phone system to ensure systems are up to date, accurately configured, and logged as needed.
• Create & onboard new employees while answering app-based questions.
• Assisting in Mergers & Acquisitions IT system integrations (email, phones, equipment, etc).
• Adapt to responsibilities as they change and grow.

QUALIFICATIONS

• Bachelor's degree Preferred.
• 1-3 years of related job experience preferred.
• In office support 4-5 days/week in Conshohocken, PA.
• Excellent and Caring Customer service, and communication skills with a team-based mentality.
• Effective technical troubleshooting, problem-solving skills, and high attention to detail.
• Proficient in:
  • Microsoft Office based applications (Outlook, Teams, Excel, Word PPT, etc.), and O365 Admin portal.
  • Network management and Troubleshooting.
  • Hardware configuration, deployment and troubleshooting.
  • Process creation and documentation.
  • Proficient in Windows OS, and knowledge of MAC iOS preferred.

Here at Signers, we value Diversity, Equity, and Inclusion. Our teams are composed of individuals from different cultures, geographies, religions, races, ethnicities, genders, sexual orientations, abilities, and generations. We are committed to fostering a Diverse and Inclusive environment for all people because we believe that a variety of experiences makes us stronger—as individuals, as communities and as a company. 

Even if you don’t feel that you fit all the criteria listed, please apply! There may still be a place for you on our team