ServiceNow Business Analyst | Req#3507

Description

ActioNet has an immediate opportunity for a ServiceNow Business Analyst. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

As a Business Analyst for the ServiceNow platform and applications, responsibilities involve applying User-Centered Design principles, conducting design workshops to define project goals and requirements, and analyzing and documenting business processes. Additionally, tasks include providing recommendations for process improvement, leading the development and documentation of project requirements, and planning and delivering training sessions for platform and application users.

Primary Responsibilities: 

• Business Analyst for ServiceNow platform and applications.
• Apply and facilitate User-Centered Design process and principles
• Conduct design workshops for ServiceNow platform and applications to define and prioritize the goals, objectives, epics, stories, features, non-functional requirements, use cases, and user acceptance criteria for continuous delivery pipeline. 
• Conduct a thorough analysis, review and document client’s designated business processes.
• Provide recommendations and implementation strategies for improving business processes, procedures, and workflows.
• Lead development, creation, review, approval and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in ServiceNow Strategic Portfolio Management (SPM) application.
• Plan, lead, maintain, and deliver ServiceNow platform and application web-based and on-site training.
• Perform other duties as required.

Required Job Experience: 

• Two years of demonstrated experience and ability to lead development, creation, review, approval and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content for continuous delivery pipeline.
• Demonstrated proficiency in leading User Centered design processes based examples of phases, best practices and results.
• Conducted multiple design workshops to define and prioritize application epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content. 
• Conducted multiple analysis, reviews, and provided recommendations and implementation strategies for improving business processes, procedures, and workflows.
• Demonstrated abilities to lead development and maintaining epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in an agile tracking tool (e.g. ServiceNow SPM, JIRA, Azure DevOps or other similar tools).
• Demonstrated abilities to manage successful completion of all assigned Business Analyst tasks.
• Degree in Computer Science, Engineering, Business, Management or equivalent experience or certifications.

Preferred Experience (nice to have):

• Training, knowledge, and certifications from ServiceNow, Project Management Institute, Agile, Scaled Agile Framework, ITIL, and other vendors.
• Preferred,  Candidates with 2-3 years of experience supporting a government entity (federal, SLED, or local).
• Preferred, Candidates that currently hold a clearance with the government or have held a Public Trust in the last 3 years.
   

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********