Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive expert guidance on applications and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Education Coordinator

75% Flex
Remote: 
Full Remote
Work from: 
Kosovo, Florida (USA), Georgia (USA), Michigan (USA), Texas (USA), Vermont (USA)

Offer summary

Qualifications:

Work experience in knowledge base management and content creation for software products (2+ years), Technical understanding and clear communication skills.

Key responsabilities:

  • Create and manage customer-facing documentation
  • Research, organize, and edit documentation
  • Assist in building knowledge bases and chatbot flows
  • Work on special projects for Customer Education
Threecolts logo
Threecolts Information Technology & Services Scaleup
51 - 200 Employees
About Threecolts
Threecolts is the platform changing how Amazon businesses scale. Tens of thousands of customers—including some of the fastest growing brands, Fortune 500 enterprises, and global agencies—are using Threecolts to grow faster, lower costs, and become more agile.
See more Threecolts offers

Job description

Logo Jobgether

Your missions

Salary: $45,000 / €30,858 (depending on location) per annum

At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey!

Our vibrant team spans the globe, comprising over 200 innovative minds from 32 countries across five continents. Together, we foster a culture of collaboration, diversity and relentless pursuit of excellence. At Threecolts, every day is a new opportunity to shape the future of Commerce, supported by a community that's as passionate about success as you are.

We're looking for an experienced and talented Customer Knowledge Base and Education Coordinator to join our Customer Relationships team, reporting directly to the Head of Customer Education. The Customer Knowledge Base and Education Coordinator contributes to a positive customer experience by providing and managing knowledge bases for multiple products and developing content. 

The CKBEC has excellent English writing skills with impeccable grammar, great attention to detail, and some tech knowledge (API knowledge is a plus).

Key Duties & Responsibilities
  • Creates and manages customer-facing support documentation in a timely manner
  • Works with internal teams to extract specific information and shape it into a clear brand voice that is easy for customers to understand
  • Researches appropriately within or outside the product for accurate documentation
  • Organizes and edits existing documentation in a consistent and easy-to-read format
  • Assists with building knowledge bases of other products & reviewing new articles for overall voice and tone consistency
  • Utilizes support knowledge, metrics, & product research to update/add articles based on user needs
  • Assists with the development of chatbot flows to provide better automation as AI features grow
  • Works on special projects for Customer Education as needed

    • Essential Skills & Requirements
  • At least two years of experience in knowledge base management and content creation for software products
  • Confidence with digesting technical information and presenting it in a clear way
  • Great attention to details
  • Proficient use in knowledge base systems such as Confluence, Zendesk, or Notion
  • Excellent communication and English writing skills
  • Good team player who can build relationships
  • Organized with the ability to manage multiple projects

    • Nice to Have
  • Graphic design/video editing knowledge to assist with course/tutorial creation
  • Experience within the SaaS/tech space
  • API knowledge
    •

    Required profile

    Experience

    Industry :
    Information Technology & Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.
    Are you interested?

    Go Premium: Access the World's Largest Selection of Remote Jobs!

    • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
    • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
    • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
    • Try out our Premium Benefits with a 7-Day FREE TRIAL.
      No obligations. Cancel anytime.
    Upgrade to Premium

    Find other similar jobs

    SEE MORE JOBS
    Sign in or sign up with Google or LinkedIn