Workplace Accommodations Case Manager

Job Responsibilities:

• Partner closely with customers and business partners to gather comprehensive information aimed at mitigating risk and company exposure.
• Ensure all relevant parties are engaged throughout the case process.
• Take necessary actions based on received information to manage case status effectively.
• Research and resolve inquiries and requests related to HR policies, procedures, programs, and systems.
• Demonstrate expert-level communication skills, maintaining consistency with policy expectations. :
• Update cases regularly and maintain detailed notes on all actions taken during case management.
• Establish detailed action plans for complex cases and provide clear, decisive direction to all involved parties.
• Encourage employees to use self-service resources for talent-related inquiries and case initiation.
• Process transactions promptly and accurately within relevant HR systems.

Skills and Qualifications:

• General understanding of HR practices, state, and Federal employment laws and regulations.
• Ability to analyze and resolve customer issues effectively.
• Strong attention to detail and excellent organizational skills.
• Exceptional written and verbal communication skills.
• Ability to prioritize tasks, respond to customer needs, and escalate issues appropriately.
• Proficiency in researching information across various sources.
• Ability to work effectively in a team environment to meet customer needs.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant applications.
• Capability to handle sensitive and confidential information appropriately.
• Understanding of administrative procedures and records management systems.