Director Human Resources

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join Cleveland Clinic South Pointe Hospital and experience world-class healthcare at its best. South Pointe Hospital provides state-of-the-art healthcare to all its patients. On this team, you will provide stellar patient care to patients assigned to your assigned unit. South Pointe Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.    

As the Director of Human Resources Services, you will partner with the Senior Director of HR Services, while acting as a strategic advisor supporting operational strategies for the core business with Institute/Division/Hospital Leadership. In this role, you will be the primary driver of culture and engagement at our Southpointe Hospital. In addition, this role provides the Human Resource Director with an elevated level of autonomy while at the same time having a wide network of support and resources.  

Our ideal future caregiver is someone who: 
• Has strong healthcare HR (Human Resources) experience including managing a union environment.  
• Can influence decisions and is comfortable interacting with executive team members.  
• Is comfortable working in a highly matrixed organization. 
• Can build strong and productive relationships with our Caregiver Office partners such as Talent Acquisition and Total Rewards.  

This opportunity allows you to be valued as a team member and supported as you achieve your goals. You will work alongside highly trained caregivers while building a rewarding career. This position will be in the office, but there is occasional work from home. This department allows caregivers to flex schedules to ensure work-life balance. The work culture in this department is positive and communication is clear between all team members. 

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• In collaboration with Institute/Division/Hospital Leadership, creates and ensures ongoing review of the HR strategic plan aligned to business goals and workforce planning needs of the area. 
• Establishes Objectives & Key Results (OKRs) to communicate, measure and track key outcomes of the strategic plan.
• Builds and maintains relationships and partners with HR COEs to drive the Institute/Division/Hospital’s HR strategic plan and other HR initiatives, which may include workforce planning, diversity & inclusion, benefits, compensation, talent acquisition, workplace wellness, learning & engagement, HRIS & analytics and HR communications. 
• Directs and oversees the work of HR Services employees.
• Identifies opportunities, makes recommendations and drives process improvement.
• Understands, uses, and interprets HR and business metrics to identify trends, problem solve and influence change.
• Assesses and elevates the level of talent on a continuous basis. Provides structure and guidance for leadership development strategies within the organization.
• Viewed as a trusted and strategic advisor to the Institute/Division/Hospital executive team regarding key organizational and HR issues. 
• Serves as a coach in efforts related to change management, engagement, team effectiveness, and leadership development.
• Facilitates leadership development initiatives such as retreats, new leader assimilations, and team engagement activities.
• Investigates complex employee complaints and makes recommendations to senior leaders. 
• Navigates difficult discussions and complex situations to assist leadership with assessing performance deficiencies and developing plans to address.
• Assesses risk to organization for all issues related to employees and HR matters and offers sound recommendations to address.
• Oversees that leaders are informed and compliant with organizational initiatives (e.g., annual performance reviews, merit, engagement, compliance, flu, etc.) and regulatory compliance.
• Maintains regulatory knowledge and expertise.  Partners with the legal department as needed/required.
• Oversees collective bargaining agreement and relationship, contract interpretation, and contract negotiations, if applicable.
• Participates in Institute/Division/Hospital leadership councils and committees as appropriate.
• Other duties as assigned.

Education:

• Bachelor’s degree in human resources, business or related field required.
• Master's Degree preferred.

Certifications:

• Human Resources certification preferred (Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)).

Complexity of Work:

• Strong communications skills (verbal and written), group facilitation and presentation skills.
• Requires analytical skills in talent management, workforce planning, and HR strategy, including the ability to analyze and apply data measure performance and outcomes.
• Requires critical thinking skills, problem solving, decisive judgment and the ability to work with minimal supervision.
• Ability to build relationships at all levels of the organization.
• Proficient in Microsoft Office applications (i.e. Outlook, Word, Excel and PowerPoint)

Work Experience:

• Minimum 8 years of progressive, related Human Resources experience inclusive of 3 years’ management experience and/or experience coaching and mentoring leaders required.
• Healthcare experience is preferred.
• In depth knowledge of employment and labor laws (EEO, FLSA, OSHA, FMLA, ADA, NLRA, etc.).

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system and, in some locations, off-site.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:              

• Follows standard precautions using personal protective equipment as required.

Keywords: HR Director, Human Resources Director, HR Services

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities