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Technical Support Analyst (Remote)

72% Flex
Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 
New Jersey (USA)

Offer summary

Qualifications:

Associate degree or equivalent work experience., A+ certification or relevant education/training., Strong knowledge in Microsoft & Apple systems, networking, telecommunications., Analytical skills and problem-solving abilities., Effective communication with customers and IT staff..

Key responsabilities:

  • Provide technical support to colleagues.
  • Manage ticket workflows and hardware inventory.
  • Implement system enhancements and recommend modifications.
  • Perform other assigned duties.
Conexess Group logo
Conexess Group Information Technology & Services SME https://www.conexess.com/
51 - 200 Employees
About Conexess Group
Conexess Group is a staffing and consulting solutions provider that combines the technology you need with relationships you can trust. We understand that one size never fits all, which is why we work with our clients to develop specialized solutions that fit their organizations, coupled with responsive service that ensures we get the job done right. By getting to know our clients on a deeply personal level, we unlock the potential of our elite technical knowledge and talent network, granting access to game-changing consultants and concierge-level service. And our 80 years of combined experience enables us to attract only the best specialized talent, whom we always treat with the utmost respect and professionalism. In fact, many of our consultants have come to view Conexess as a career counselor, providing constant updates on the latest opportunities. Our culture and values reflect our innovative approach toward attracting and retaining the most talented experts and producing consistent results for our Fortune 500 and mid-cap clients. Known for our technological leadership and entrepreneurial passion, our firm has been delivering value to our clients by providing solutions to their most complex challenges. Whether you’re in need of specialized talent or a boost to your career, we look forward to working with you. Specialties: IT Staff Augmentation | ERP Consulting Solutions | Accounting & Finance Recruitment
See more Conexess Group offers

Job description

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Your missions

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
 
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
 
Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst in a remote capacity. This is a long-term opportunity with a competitive compensation package.
 
Responsibilities:
  • Provide basic colleague technical support including but not limited to:
    • Computer hardware diagnostic, troubleshooting, configuration, and refresh.
    • Software installation and troubleshooting.
    • Voice and video network diagnostic and repair.
    • Mobile device configuration, training, and diagnosis.
    • Recovery testing to confirm availability of systems where outages have occurred.
  • Manage basic ticket workflows including but not limited to:
  • Escalating unresolved issues in a timely manner.
  • Maintaining and tracking inventory of hardware in the appropriate systems.
  • Documenting and tracking status of colleague inquiries, coordinating appropriate response.
  • Proactively setting expectations with colleagues.
  • Following up to ensure colleague satisfaction.
  • Provide proactive support, maintenance, and innovation including but not limited to:
    • Implementing approved operating system enhancements.
    • Recommending system modifications to reduce colleague problems.
    • Interacting with other support groups to restore service and /or identify and correct colleague computing problems.
    • Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.
  • Perform other duties and responsibilities, as assigned.
Qualifications:
  • Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
  • A+ certification or equivalent combination of education, training, and experience.
  • Strong knowledge of the following is preferred. 
    • Microsoft operating systems and Microsoft Office.
    • Apple hardware and operating systems.
    • Networking switches and data networks.
    • IP telecommunications systems.
    • Audio Visual Systems.
  • Capability to analyze problems and use sound judgement for determining solutions.
  • Ability to clearly communicate with customers and other IT staff.
  • At least 1 Year PC/LAN technical or equivalent experience preferred.
  • Aptitude for providing strong customer service through interactions and communications, verbally and written.
  • A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
  • Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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