Sr. APM Engineer - Remote

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Job Description

The Application Performance Monitoring Engineer is to lead technology projects and initiatives with application and cloud infrastructure teams to build and mature observability, dashboards, synthetic monitoring scripts, and leverage APM tools to diagnose causes of performance degradation.

Responsibilities

• Lead identification of monitoring and observability gaps by building relationships with application and cloud infrastructure engineers

• Collaborate with and provide expertise to Application/Infrastructure/DevOps teams to build, implement, and tune dashboards, scripts, and alerts to achieve observability and monitoring business goals

• Consult with application and cloud infrastructure engineers to mature their ability to self-service implement monitoring and observability capabilities for their platforms

• Maintain OnPrem and Cloud Monitoring solutions including installation, patching and upgrade activities.

• Work with Operations Leadership to produce metrics and report on forecasted demand, capacity, Finops and overall system health for On-Prem and Cloud  Monitoring Solutions. 

• Implement changes into production environment following change control methodology

• Subject matter expert on specific technology domain

• Serve as problem-solving partner and cross-train others

• Proactively manage availability and scalability

Minimum Qualifications

• Bachelor’s degree in Computer Science or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required
• Experience with specific domain relevant to team
• 5 years of experience with infrastructure technologies
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Exceptional knowledge of AppDynamics, Netcool, New Relic, AWS Cloud Platforms, GCP or other cloud technologies
• Broad knowledge of IT Systems engineering
• Understanding and ability to work on various OS platforms including AIX, Linux, Windows and  Ansible Automation
• Excellent written, technical, and verbal communication skills
• Ability to work effectively in a cross-functional team and independently
• Capable and willing to receive work direction from direct and indirect leadership
• Ability to transition abstract concepts into technical deployment designs
• Ability to develop decision criteria and develop unbiased technology comparisons
• Strong analytical and technical problem-solving skills
• Strong traits of decisiveness and judgment
• Ability to develop decision criteria and develop unbiased technology comparisons

Preferred Qualifications

• 8+ years of experience working within Monitoring and APM technologies
• Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)
• Previous experience in PBM / health care industry
• Understanding of security implications of domain
• ITIL Foundations Certification

Minimum Physical Job Requirements

• Ability to travel up to 10% of the time
• Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime’s core business hours of 9:00 a.m. to 3:00 p.m.
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to a Manager in the IT department

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

Positions will be posted for a minimum of five consecutive workdays.