Sr Systems Engineer

Join Aya Healthcare, winner of multiple Top Workplace awards!

The Enterprise Technology & Solutions group at Aya is comprised of several teams each of whom support our global remote workforce, and the San Diego campus.  Each team regularly works collaboratively to support our users and each other, from the on-prem infrastructure to cloud- based services and customer facing applications.  We’re looking for an experienced engineer to help craft the future of our endpoint management services.

The Enterprise Device Management & Experience team is a small, diverse and highly cross-functional team responsible for a wide variety of systems and solutions requested by both the Technology side as well as the corporate site to support our endpoints.  From Windows to macOS to mobile devices, we provision & secure devices, deliver essential Line-of-Business apps and monitor our platforms and endpoints.  We are responsible for the overall end user experience and continuously strive to improve it.  Focused on being as efficient as possible, we build reusable components and automate where possible so we can focus on providing world-class customer service and support.  The Senior Systems Engineer I role is a key member of this team. 

Who We Are: 

We’re a $10+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities:

• Manage Intune, Windows 365 Cloud PCs, Autopilot and connected services & platforms
• Implementing, maintaining, and supporting components of Microsoft Azure, the M365/O365 stack, Intune, Microsoft Defender, Windows 365 Cloud PC’s, Apple Business Manager (ABM), and device & user onboarding & offboarding
• Manage Apple Business Manager (ABM), Apple Push Notification service (APNs) and connected services & platforms. 
• Subject matter expert for Windows, macOS and mobile devices is a must
• Implement, maintain & secure automated deployment of endpoints of multi-vendor platforms: Apple (Mac, iPhone, iPad), Windows, Android
• Advanced experience deploying, configuring, and supporting Windows, macOS and mobile devices (iOS, iPadOS, Android) 
• Drive Engineering discussions in support of business requirements gathering, analysis and implementation design and support
• Providing top-tier customer service and white-glove support to technical and non-technical users in large environments of 5k+ users
• Effective at extracting maximum ROI from existing platforms and systems including components within Azure such as, Enterprise Registrations, Analytics, Alerts, Azure Automation etc
• Collaborate with teams and vendors to support the existing on-site infrastructure
• Proficient knowledge of PowerShell, Shell, AppleScript scripting & automation with a concentration on Microsoft Graph, REST API’s while adhering to scripting & security best practices
• Meets with Security team to align on hardening and other security related configurations
• Lead efforts in troubleshooting, remediating, and optimizing security and compliance concerns
• Identify gaps in the onboarding/offboarding ITAM process and providing strategic recommendations
• Package applications for silent, unattended delivery including application specific customizations. (e.g., setting registry keys, editing macOS PLIST configuration files etc.) 
• Monitor & investigate system configuration and patching drift and remediate in a timely manne
• Create & maintain documentation, active participation in technical calls with other teams and leading lunch & learn calls within the team

Required Qualifications

• 8+ years of progressive IT experience implementing & maintaining end user computing services with direct delivery of IT support to end users 
• 4+ years of experience building automated imaging processes, silent & unattended application packaging & troubleshooting, configuring, and supporting at least one major Virtual Desktop Infrastructure (VDI) platform (e.g., VMware Horizon, Citrix, Windows 365)
• Extensive experience with at least one major endpoint systems management platform (e.g., Microsoft Intune, Microsoft SCCM/MECM, JAMF Pro.) 
• Experience designing and supporting end user computing solutions for a mixed Mac and Windows environment
• Excellent interpersonal, communication organizational, and problem-solving skills 
• Working knowledge of client-level network configurations and protocols (TCP/IP, DHCP, DNS)
• Exceptional interpersonal skills - team player, personable, professional, upbeat, and energetic
• Expertise in coordination and escalation to Microsoft Premier support and coordination with first- and third-party software vendors as needed to resolve business-impacting problems
• Passionate about working in IT and alongside others who share the same passion

What We Offer:

• Free premium medical, dental, life and vision insurance.
• Generous 401(k) match.
• Celebrations! We hit our goals and reward ourselves. Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited PTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily.

Compensation: Aya reasonably anticipates the pay scale for this position to be $140,000 to $170,000 annually. 

Aya Is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy