Site Reliability Engineer - Remote

LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run the project and capital-intensive industries' most crucial project applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data.

LoadSpring’s innovative, tenacious, and driven professionals benefit from a unique working environment where our teams blend varying perspectives, experiences, and technologies to solve complex problems. In our value-filled environment, you’ll feel supported with workplace flexibility, commitment to health and wellness, and varied professional growth opportunities. We are excited to invite you to apply for our Site Reliability Engineer position and see how you can help top companies around the globe unlock the power of their data and position them to make the best strategic business decisions!

This is a fully remote position. 

About the Site Reliability Engineer position:

We are seeking a highly skilled Site Reliability Engineer who will be responsible for designing, optimizing, implementing, and maintaining our cloud environment for customers. This includes both front-end (applications), back-end infrastructure, and delivery systems.

What you'll do as a Site Reliability Engineer:

Site Reliability

• Help design, deploy, and maintain application monitoring to ensure all applications and sites are monitored.
• Respond to application, CPU, and memory alerts, find root causes of the alerts, and if possible, provide permanent solutions.
• Educate users on application usage that causes performance degradation.
• Help create and maintain a culture of continuous improvement within the SRE and broader organization.
• QA newly deployed applications to ensure consistency and a great customer experience.
• Leverage the Dev-Ops model to manage the deployment of new platform releases.
• Analyze and recommend solutions for production performance and availability issues.

Documentation

• Create knowledgebase articles to record and document permanent fixes to customer challenges.
• Collaborate with Software Implementation team to update deployment documentation with any new best practices.
• Demonstrates excellent verbal and written communication skills with customers and internal teams.

Professional Development

• Effectively complete training within the timeframe required by the business.
• Maintains current knowledge of technological innovations and trends.

Process

• Take a lead role in any site outages, lead the Incident response and the postmortem process.
• Develop automated recovery plans for sites and applications.
• Develop automated quality assurance processes to provide a consistent environment.
• Follow Change Management processes to implement configuration changes.
• Follow Problem Management processes to troubleshoot and resolve recurring issues.
• Participates in the on-call rotation to ensure 24 x 7 support of IT operations.

Mentoring:

• Act as a mentor within the SRE team and broader organization, providing guidance, training, and knowledge sharing.

What you'll need to be a successful Site Reliability Engineer:

• 4 to 6 years of Site Reliability Engineering/ Sys Admin or similar applicable experience.
• Technically proficient in one or more scripting languages: PowerShell, Bash, Python, etc.
• Technically proficient with application monitoring tools and troubleshooting techniques.
• Capable of independently handling complex technical issues and problems.
• Provides coaching and mentoring to subordinate team members to upskill their capabilities.
• Strong Problem-Solving skills.
• Analytical thinking skills.
• Detail oriented.
• Good time management skills.
• Resource coordination and delegation.
• Self-motivated with sound judgment and a bias toward action.
• Bachelor's degree preferred.
• Preferably Located in the Eastern Timezone.
• United States Citizenship or Legal United States Permanent Resident status.

World-Class Benefits

We are proud of our high-energy and all-around fun working environment. Our team loves to come to work, loves to learn, and loves to win. We offer the following perks to keep you happy, healthy, and engaged at work.

• An entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed.
• A spot where executives are your partners who encourage innovation and your growth.
• An entire company passionate about our cloud, technology, and top-notch customer service.
• A place where collaboration is highly valuable and all our employees feel like they sit in the office!
• As well as the usual benefits: Health, Dental, Vision, Life, Disability, 401k with a match, and more!

EEO

LoadSpring Solutions Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.  U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

Disclaimer

Please be aware that fraudulent individuals and organizations may post fake job advertisements using our company's name or logo. We take these matters seriously and are committed to preventing fraudulent activity. To ensure your safety, please always verify the legitimacy of job postings and emails originating solely from the loadspring.com domain, recruiting.paylocity.com domain, or from the email address do-not-reply@mail.paylocity.com. We do not request personal information or payment for job applications, interviews, or employment offers. If you suspect a job posting or email to be fraudulent, please report it to abuse@loadspring.com. Thank you for your vigilance and cooperation.