Service Design Specialist (m/f/d)

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

For the international launch of our strategic Electronic Medical Record ORBIS (U) we are looking for a Service Design Specialist (m/f/d)

Your responsibilities:

• Guide the regions in the design and optimization of the service organizations to accommodate the introduction of ORBIS

• Act as a service representative in the R&D release documentation/processes

• Act as a service representative in the pre-assesment/Launch process when launching ORBIS in a new country

• Create/gather and maintain the required service transfer documents like default statement of work, service plan default project plan

• Introduce, review and optimize the required service processes to support the move of our products to cloud

• Define, document the support model for ORBIS

• Act as a BU stakeholder in the international service management virtual community and project management virtual community

• Act as a BU stakeholder in the international service management virtual community and project management virtual community

• Continuous optimization of the processes and documentation for a service-oriented and customer-friendly delivery organization

You bring along:                                   

• Over 5 years’ experience as an engineer or consultant supporting clients in a high tech or software environment (ideally within Healthcare IT) and a degree in computer science or medical informatics

• Languages: Fluent in German and English. Knowledge in French would be a plus

• Ability to work independently with limited supervision

• Self-motivated with history of remote work

• You have excellent verbal, written, and presentation skills

• Strong analytical and leadership skills

• Your are accountable and take ownership for tasks/issues escalated to the team and act as a facilitator when required

• Commitment to teamwork and ability to foster productive working relations with internal and external groups

• Certified ITIL 4 or PMP/Prince 2 is a plus

• Knowledge of hospital Workflows, IHE, HL7, FHIR and DICOM

• You are familiar or have experience with one of these cloud platforms: AWS/Azure

• You are familiar or have experience with container concepts: Docker, Kubernetes/Openshift, …

What we offer (depending on the country where you will be located):

• Permanent employment contract with attractive salary for a long-term perspective

• Flexible working hours and working time models – for a good work-life-balance

• Home office and flexitime model

• Innovative workplace with the opportunity to shape the work environment independently and to continuously develop your skills

• Targeted advancement through training and specialist further education

• Company pension plan and working time accounts

• Group insurance

• regular activities and social events in the team (locally), at the site and in the organization

Be part of our innovative power and shape the future with us!

#teamdedalus #together4success #dedalusgroup

We are looking forward to receiving your online application (in English)!

This position will be located in one of our Dedalus locations in France, Germany, Austria, Belgium, Switzerland, or UK (at the office or 100% remote).

Severely disabled applicants will be given special consideration if they are equally qualified.