Senior Infrastructure SRE - Windows

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Description:

The Senior SRE will be responsible for continued improvement and support of the Windows server environment including, but not limited to Windows 2012, Windows 2016, Windows 2019, and Windows 2022 whilst having good working knowledge of Virtualization with VMWare and HPE Hardware products.  Ansible or BladeLogic experience is also required. This role will cover the lifecycle management from deployment to retirement of the environment and ensuring incidents and problems are swiftly dealt with in accordance with SLA whilst complying with policies, whilst ensuring the environment is proactively maintained and consistent to standards and industry best practice

This role will act as a contact point for issues and provide mentorship to the rest of the team. It will also provide onsite support for all changes and incidents as needed. The goal of this position is proactively manage the server estate, ensuring supportability of the environment whilst proactively improving the environment and driving continual service improvement. It will also be required to provide infrastructure support for all types of issue. It is expected that there will be an equal focus on both service and security and an awareness of both is essential. 

Responsibilities:

• Create automation playbooks
• Manages incident resolution to the server environment to ensure problems are isolated and develop path to remediation
• Supporting the post-incident and problem process to ensure toot causes are correctly identified and properly remediated
• Proactive incident / problem management ensuring permanent resolutions are implemented where feasible across entire environment
• Provide expert technical input and leadership during the resolution of intractable systems problems.
• Mentors’ 3rd party engineers aligned to the team ensuring they are performing as expected
• Maintains the server environment to a known, consistent standard
• Identifying gaps in monitoring and ensure remediation accordingly
• Identifies, develops, and implements new and expanded support services or, performance/tuning recommendations and changes in the workload mix, to meet user business requirements and ensure availability of resources
• Continually identify improvements to processes and procedures in order to reduce technical costs and/or enhance service
• Ensure that client queries are dealt with effectively by the team in a reliable and efficient manner, thus meeting or exceeding client expectations.
• Demonstrates a clear understanding of cross platform infrastructure and relationships.
• Undertakes administrative and BAU work on behalf of technical and business teams.
• Performs remediation on HPE hardware, software, and firmware, or makes changes to systems management software, to improve performance and eliminate problems.
• Patching and vulnerability Management of the server environment
• Reviews, maintains, and tests upgrades to the vendor software used for the support of the servers
• Adherence to ITIL standards and processes
• Will be required to work outside normal hours and be part of an out of hours on-call rotation.

Technical Skills - Core

• Windows – All versions
• Experience working in a large shared environment (Server, Converged, Network, VMware)
• VMware virtualization
• VRealise Suite v*.x
• Scripting and automation technology – At least one off
  • Bash
  • Python
  • Perl
  • Ansible
  • PowerShell
  • VBScript
• HPE Server Hardware (ProLiant range, Synergy/OneView)

Technical Skills – Desirable

• Rapid 7 vulnerability management toolset
• McAfee security products
• SAN Storage and Switches (HDS, Brocade)
• Cloud Technologies (AWS, Azure, Oracle, Google)
• Monitoring tools such as Dynatrace

Knowledge/Skills:

• Knowledge of Agile
• Knowledge of ITIL processes and experience with ticket tracking software, specifically Service Now
• Advanced troubleshooting skills across complex environments
• Excellent English verbal and written communication skills
• Excellent interpersonal skills and the ability to interface with internal/external customers, vendors, management etc. in both formal and informal situations
• Advanced organizational and project management skills
• Ability to identify and implement technology and/or cost/process improvements
• Troubleshooting Skills
• Desire to look for continual improvements
• Advanced customer service skills
• Strong written and verbal skills
• Ability to innovate
• Ability to work without direction
• Flexibility in working hours (on call, out of hours’ delivery)

Ability to think creatively.

• 5 years’ Experience working in a large Windows environment

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