Security & Network Operations Center (SNOC) Analyst III

Exemption Status:

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for learning and documenting Standard Operating Procedures (SOPs), which are then disseminated to their colleagues.

• Serves as a key escalation contact during their shift, the Analyst III helps maintain continuous operations with 24/7 coverage, which necessitates flexibility to work on weekends, holidays, and beyond standard business hours.

• Handles shift lead duties by providing oversight and directions to SNOC shift staff to include mentoring, coaching, and retaining resources.

• Maintains and supports security procedures, applications, and systems through the documentation of the resolution of assigned cases that range from simple to complex.

• Enforces security policies and procedures by administering and monitoring security profiles, reviews security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls.

• Trains employees as well as temporary personnel (non-employees) within the department. 

• Assists management with interviewing potential employees.

• Takes responsibility and ownership for completion of high priority and complex tickets; handles escalated issues as well as VPN resets. 

• Triages, monitors tickets for completeness and completion within support level agreements. Responsible for the coordination, assignment, and escalation of daily work activities for the shift. 

• Ensures documentation is updated and placed in the knowledge repository; Reviews, updates, and creates SOP’s, policy documentation; Finds solutions and documents repeatable incidences (RI).

• Assists management to generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Provides metrics and reports from ticketing systems; keeps management up to date on issues; makes recommendations to streamline processes.

• Oversees the support of network communications equipment, including switches, routers, firewalls, and IPsec VPNs.

• Manages facilities provisioning (installing racks, setting up power, installing Ethernet, fiber and console, and cables networks/server equipment).  Handles facilities maintenance (monitoring and management of air-conditioning, UPS, generators, and power distribution).

• Drives product evaluations and/or procedures to enhance productivity and effectiveness. the delivery of new and upgraded security applications, systems, and workflow and provides direct support to the business and IT staff for security related issues.

• Supports and maintains role-based access control and entitlement systems.

• Participates in efforts to proactively maintain and improve the automation, reliability, consistency, and the quality of existing IT security tools and environments throughout the organization. Ensures the confidentiality, integrity, and availability of data residing on or transmitted to, from, or through the enterprise workstations, servers, application systems, and data repositories.

• Participates and drives activities to create information security awareness. Disseminates and educates users on common security practices. Participates in regular security awareness training and updates to ensure consistent compliance with IT Security Policies.

• Maintains up-to-date industry knowledge through formal/informal training, industry associations, attends industry related seminars and researches of the latest technologies critical to the success of the company’s information security program. Continuously works to maintain and improve security solutions to defend the company against data security threats.

• Apprises and keeps management aware of security issues; handles and/or escalates issues appropriately.

• Provides guidance/training to less experienced staff.

Supervisory Responsibilities

No supervisory responsibilities.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

B.S., Information Technology, Computer Science or related (or equivalent combination of education and experience) along with at least 5+ years’ related IT Security experience, along with hands on hardware and software trouble shooting experience. Experience with Security Threat Analytics platforms and methodologies.

Computer Skills /Tools - To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.

Additional expertise is desired in the following:

• Endpoint Management Experience (BigFix, WSUS/SCCM, Symantec, Trend Micro, etc)

• Identity and Access Management

• Certificate Management

• Patch Management (Windows and Unix)

• Intrusion Detection and Prevention

• Security Awareness Training

• Mobile Device Management

• EDR (Endpoint detection and response)

• Exchange and Active Directory

• Network devices such as switches and routers.

• Ticketing Systems and Workflows (Salesforce, SCSM, Footprints)

• Change Management process and CMDBs

• Incident Management

• Web Content Filtering

• Device Encryption

• Vulnerability Assessment Tools

• Firewall and VPN

• Secure E-mail, Anti-SPAM

• Webserver applications

• Web API Service Security

• Business Continuity (Disaster Recovery)

• Compliance and Audit (HIPPA, HITRUST, SOX, and PCI a plus)

• OS Administration (Windows and Unix)

• Authentication and SSO

• Container Security

Certificates, Licenses, Registrations

• Prefer any of the following certifications: Microsoft Certification Professional (MCP), CCNA, MCSE, and Security +.

• Security Certification strongly preferred.

• OWASP, ISSA, ISACA membership a plus

Other Skills and Abilities

• Must have excellent analytical, problem solving and communication skills. Familiarity with SSAE, HITRUST, federal/state, HIPAA, PCI and regulatory requirements for information security. Must be able to work on a team and build good working relationships with team members and internal clients.

• Must have good understanding of standard policies and procedures for information security.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

Ability to work with mathematical concepts such as statistics, probability, and performance analysis. Experience with business metrics and intelligence a plus.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet to moderate.

Work Location

This position must work on-site at the San Diego Headquarters for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.  Remote work is not an option for these purposes.

Working Hours

This is an exempt level position requiring one to work the hours needed to get the job done. Therefore, one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. This may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm. The NOC is a 24/7 operation and there are multiple shifts including over nights and weekends.

Travel - This position may require occasional domestic travel and attendance at various local conferences and meetings.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.