Patient Accounts Representative - Creve Coeur - Remote/Hybrid for local candidate

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 120+ physicians, in 45+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

Esse Health is currently seeking a full-time Patient Accounts Representative to be based out of the central business office in Creve Coeur, MO.  The Patient Accounts Representative handles all patient and insurance related billing inquiries. The person will interact with patients, patient family members, clinical office personnel, and insurance representatives. This interaction may be via phone, email, or in person.

This position will be a hybrid of in-office and work from home (after training).

Summary:

• Receives, researches, and resolves patient inquiries and initiates accurate account adjustment when necessary.
• Accurately documents all inquiries received within the electronic practice management system and on Microsoft Excel patient inquiry and payment log sheets.
• Answers incoming inquires within department standards and with appropriate customer service levels being met.
• Monitors assigned tasks to ensure they are completed/worked timely and accurately.
• Collaborates with team members when handling difficult calls, may need to serve as second voice in difficult situations.
• Maintains complete knowledge of Esse Health physicians, sites, and of insurance plans accepted.
• Prepares refund requests.
• Works closely and effectively with other teams, departments, and clinical sites to resolve billing inquiries.
• Serves as a backup to the front-desk receptionist. Answers business office telephone calls in a professional manner; transfers to appropriate personnel and/or takes accurate messages; greets business office visitors in a friendly and professional manner.
• Perform other duties as assigned.

Physical guidelines include the ability to sit for up to eight hours per day; work at a computer workstation taking phone calls for up to eight hours. Ability to lift and carry heavy records or boxes of up to 20lbs.

Preferred Qualifications:

• Medical Billing and Collection certificate is preferred or relative experience of three to five plus years in the healthcare industry in a customer service role
• Experience in electronic practice management system – NextGen experience is a plus
• Working knowledge of Microsoft Excel
• Excellent written and verbal skills
• Ability to maintain composure in difficult situations
• Customer orientation
• Ability to work in a face paced environment
• Ability to function in team environment

To learn more about what it's like to be an Esse employee, please visit our social media pages on Facebook, Instagram and LinkedIn!  Search "Essehealthbenefitsu".

Benefit highlights & more!

• Multiple medical coverage benefits
• Generous PTO policy + 8 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program

EOE