Job Overview:
multiple positions available for highly organized and detail-oriented veterans to join our team. Fully remote roles involve managing customer interactions, coordinating logistics, and ensuring seamless delivery of products to our clients. The ideal candidate will have excellent communication skills, a strong understanding of logistics operations, and a passion for providing exceptional customer service.
Key Responsibilities:
Customer Service:
- Respond promptly and professionally to customer inquiries via email, phone, and chat.
- Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Provide product information and assist customers with order placement.
Logistics Coordination:
- Coordinate and monitor logistics operations, including shipping, warehousing, and delivery.
- Work closely with shipping companies and freight forwarders to ensure timely and accurate delivery of products.
- Track shipments and provide customers with real-time updates on their orders.
- Handle documentation related to logistics operations, including invoices, packing lists, and shipping labels.
Order Management:
- Process customer orders accurately and in a timely manner.
- Ensure all orders are fulfilled according to customer specifications and company standards.
- Collaborate with the warehouse team to manage inventory levels and ensure product availability.
- Identify and address any issues or delays in the order fulfillment process.
Qualifications:
- 2+ years of experience in customer service, logistics coordination, or a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in using logistics software and customer relationship management (CRM) systems.
- Ability to work independently and manage multiple tasks in a remote work environment.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours to accommodate different time zones if necessary.
What We Offer:
- Competitive salary and benefits package.
- Flexible working hours and a fully remote work environment.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture.
- The chance to be part of a dynamic and growing company.
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