Manager, RN/SW Clinical Ops (Case Management)

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Job Summary:

Responsibilities:

• Manages, analyzes and coordinates the daily activities of the unit to ensure departmental goals are met with regards to timeliness, accuracy and consistency of medical decisions.
• Manages and directs staff to ensure overall client satisfaction, appropriate level of service delivery, quality outcomes.
• Recognizes and identifies opportunities to improve the quality of
• Care/services and initiates steps and activities to advance outcomes.
• Subject matter expert for multiple blue list projects, mandate office projects, task forces/Regulatory Committees.
• Develops and implements policies, procedures, and ad hoc reports to meet regulatory guidelines.
• Maintains and monitors the departmental budget to ensure administrative costs are managed.
• Subject matter lead for IPRO, CMS, Burchfield, NCQA audits.
• Identifies and implements business process improvements to identify efficiencies and cost savings opportunities.
• Interfaces with other teams and plan areas to assure consistent application of policies and procedures and to facilitate inter-unit/department projects.
• Represents the Plan with CBU with  external group customers and Regulatory affairs for external agencies.
• Represents the unit on corporate issues and/or in the event of Director's absence.
• Creates and champions an atmosphere within the team, which fosters open communication, increase employee engagement, teamwork, ownership, and a collaborative cross-departmental environment to implement, optimize and share continuous improvement processes.
• Determines departmental budget and conducts ongoing expense management.
• Manages, directs, and develops staff by providing feedback and coaching. Administers performance and salary reviews for staff.  Ensures staff meets all regulatory requirements and comprehends and complies with best practice methodology, professional standards, and internal policies and procedures.

Education/Experience:

• Requires a Nursing degree or or Bachelors in a health related field.
• Requires minimum of five (5) years’ experience in a healthcare-related field.
• Requires minimum of five (5) years broad clinical experience.
• Requires minimum of three (3) years direct supervisory experience or demonstrated supervisory experience leading teams in a matrix management environment.
• Prefers professional certification in a clinical specialty as appropriate to the business unit.

Additional licensing, certifications, registrations:

• Active Unrestricted NJ LCSW, LMFT, LPC, or RN License Required

• Requires strong knowledge of functional tasks performed within department.
• Requires knowledge in the principles of risk management and quality assurance.
• Requires knowledge of NCQA standards.
• Requires knowledge of State Mandates and Regulations.
• Requires knowledge of regulatory bodies and their processes.
• Prefer knowledge of Plan products, applications, policies, procedures and systems.

Skills and Abilities:

• Requires excellent organizational skills and ability to set priorities.
• Requires excellent oral and written communication skills.
• Requires excellent presentation skills.
• Requires comprehensive leadership and decision-making skills.
• Requires strong analytical, problem solving, and critical analysis skills to report findings in a complete, succinct and accurate manner.
• Must be proficient in the use of personal computers and supporting software in a Windows based environment including MS Office products (Word, Excel, PowerPoint) and Outlook; should be knowledgeable in the use of intranet and internet applications.

Travel % (If Applicable):

• Travel required to other Horizon offices, provider locations and/or for oversight of remotely located workforce members in accordance with Company needs

Salary Range:

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.  This range has been created in good faith based on information known to Horizon at the time of posting.  Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.  Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.