IT Systems Analyst Associate SER

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Job Summary

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Responsibilities:

• Complies with established corporate and departmental policies, procedures, objectives, quality assurance methods, and safety codes.  Demonstrates compliance with licensing, regulatory and accrediting agency provisions as required.
• Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Cooperates with Management and peers to promote an environment of teamwork and collaboration.
• Assists with system configuration by participating in proof of concept build and testing and continuously communicating end user experiences to the build team.  Knowledgeable and able to effectively address the capabilities and application of clinical information systems.
• Utilizes lean tools and methodologies to support operations use of information technology by streamlining processes and demonstrating a commitment to standard work.
• Builds good working relationships and maintains a continuous interface with customers, vendors, co-workers and supervisor and utilizes these relationships to resolve issues and problems and explore opportunities.  Participates as a member of IT Customer Advocacy Program.
• Develop, support and maintain department documentation and procedures as needed to provide the necessary support and training to other IT staff and user clients as needed.
• Performs all other duties as assigned or requested.

Education:

• Successful completion of Cleveland Clinic apprenticeship program and High School diploma/GED

Certifications:

• Microsoft, CompTIA, or equivalent preferred.
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Problem solving skills
• Team collaboration
• Independently able to train and take on increasingly complex challenges
• Some Knowledge or Experience with any of the following:
• Software development
• EpicCare
• Interfaces/Tools

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities