Field Application Specialist

Promoting the single-use technology and the related products proactively by organizing the field works such as the product presentation and trial in the customer site.
In parallel, by analyzing the sales data and forecast, making the strategic plan and sharing | reporting it to the regional manager (quarterly)
Attending to the exhibition | conferences and company-organizing events actively to find the potential customers and sales opportunities.

The Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customer's process and for bringing the products' technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training.

Main Responsibilities & Tasks:

• Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
• Be responsible for the assigned product line to support sales target achievement in the defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors' products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

Qualification & Skills:

Minimum:

• Academic degree in biological engineering, biotechnology or other life sciences related field
• Strong learning ability, and strong interest in biopharma and life sciences
• Ability to work effectively within matrix organization (e.g. product / project / division management)
• Excellent communication and presentation skills
• Proven software skills, e.g. Microsoft Office
• Native-level spoken and written Japanese
• Intermediate level spoken and written English (e.g. TOEIC 650 and/or above will be good)

Ideal:

• Proven experience in a similar position and industry
• Familiarity with life science application experiment technology
• Familiar with related products, laboratory processes and equipment
• Experience with single use bags
• Experience working in Biopharma Companies
• Expert knowledge base in fluid management technology
• Strong customer orientation

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found on www.sartorius.com/careers