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Dispatch Specialist I

72% Flex

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Texas (USA)

Offer summary

Qualifications:

High School, GED or equivalent education, 3+ years of related experience.

Key responsabilities:

Monitor workflow and load to technicians
Assign work according to company criteria
Communicate with technicians to resolve issues
Process service orders and repair tickets accurately

ICONMA Human Resources, Staffing & Recruiting Large https://www.iconma.com/

1001 - 5000 Employees

See more ICONMA offers

Job description

Your missions

Dispatch Specialist I

Location: Remote
Duration: 12 Months

Description:
Utilize systems to monitor workflow and load the work to qualified technicians. Evaluate and reassign work to available technicians as needed. Work to monitor and regulate work volumes. Communicate with technicians and/or other departmental employees to resolve force availability imbalances. Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria. Ensure that service orders and repair tickets are processed accurately. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area. High School, GED or equivalent education and relevant experience. 3+ years of related experience

Job Details and Requirements Section
Explain what the scope of the work/project is
We are the Dispatch Center for 16 states in the US and we are in the process of converting to a new Dispatch Platform - At this point in the conversion to the new system, it is “half baked”. We have identified issues/work arounds that need to happen to follow standard procedures. With this in mind, we need resources to assist with these issues while they work on fixing/correcting the system.

Customer support, computer support role with 3 years of experience

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Required profile

Experience

Level of experience: Mid-level (2-5 years)

Industry :

Human Resources, Staffing & Recruiting

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Are you interested?

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