Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:
Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.
Employer: BloomReach, Inc.
Position: Principal Product Specialist (job code 88617)
Duties: Oversee technical support of company customers by field engineers/technicians who are diagnosing, troubleshooting, or repairing systems/applications. Serve as a product expert for proprietary AI/ML based Discovery product. Provide strategic consulting to enterprise customers on processes including integration, site optimization and AI tuning. Recognize customer specific needs and make recommendations. Algorithmically, analyze trends and patterns in cases and customer feedback on an ongoing basis to address customer pain points proactively. Prepare and conduct regular meetings to review business needs and taking corrective actions. Collaborate with engineering and product teams to drive issue resolution. Collaborate with our Digital Experience Manager to craft winning strategies. Perform root cause analysis of issues and help customers get the most out of the Bloomreach Discovery software. Communicate complex technical issues via email and in person. Take ownership of customer issues reported and see problems through to resolution.
Education Required: Bachelor or foreign equivalent in Electronics Engineering, Computer Science, Information Systems or related field.
Experience Required: 6 years progressive experience as Lead Solution Engineer, Associate System Analyst, Software Engineer or related occupation.
Special Requirements: Must have at least 1 year of prior work experience in each of the following:
Salary: $121,905 - $182,857 per year
Worksite: 700 East El Camino Real, Suite 130, Mountain View, CA 94040
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A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work remote-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
Subscription to Calm - sleep and meditation app.*
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
Everyone gets to participate in the company's success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
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