Pensions Client Services Manager (Level 1)

Capita Pensions Solutions (CPS) are looking for a Client Services Manager (Level 1) to join their client experience team.

In the role you will work as part of team that create better outcomes by being accountable for developing and leading relationships for top 50 to 100 of our pensions clients or supporting relationships for Strategic or Key Accounts, fostering strong partnerships, improving client satisfaction and experience. Identifying and developing up sell and cross-selling opportunities by aligning capability of CPS or wider business where appropriate with client needs.

Job title:

Job Description:

Key Responsibilities

• Support operations through active and accountable client management, communicating operational changes to clients and gaining buy in/permission where required.  Ensure that management of and delivery of all services to clients is carried out effectively and that propositions to grow these clients are successfully taken to clients as relevant.
• Support CPS with the IT digital roadmap and global delivery model aspirations through effective communication to clients and successful buy in to all CPS cotinuous improvement propositions
• Delivery of agreed client and contractual expectations and obligations
• Ownership / Management of Change Control Notess or Letters of Variation for tasks completed outside of the contract
• Maintain client strategy (short & long term) ensuring all clients have account plans relevant to the client that are regularly reviewed (at least every month) to identify further opportunities
• Lead client meetings, ensuring papers are issued in a timely fashion and in the agreed format.
• Lead on instructions of services into the delivery team, including any decisions or actions from client meetings and follow through to completion
• Manage client escalation process and ensure all relevant stakeholders are kept aware of issues.
• Keep CRM system (Salesforce) fully up to date
• Support colleagues on rebids and extensions for relevant clients, including Contract Review Committee meetings

Key Tasks

• Understand the importance and deliver against individual objectives and to contribute to the achievement of departmental objectives and business results.
• Participate in and promote good team communication and share knowledge and expertise with other team members

What are we looking for

• Pensions knowledge would be preferable but not essential or someone who has worked in a regulate environment
• Client/Account Management skills and experience
• Strong communication skills verbal and written
• Strong relationship building
• Innovation to bring new ideas that will improve the performance of the organisation
• Can add value to and work collaboratively with the team

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2023 and beyond and in support of that we are seeking applications for two very important roles.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office.

• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!

What we hope you'll do next: 

Choose 'Apply now' to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

,

Time Type:

Contract Type: