Offer summary
Qualifications:
Master's degree in engineering or business school, Minimum 15 years of experience, Experience in customer service, supply chain, logistics, consumer goods industry, SAP knowledge is a plus, Fluency in English, French and Spanish optional.
Key responsabilities:
- Design and optimize customer service processes within ERP system
- Manage customer data integration and feedback systems
- Collaborate with cross-functional teams for strategy alignment
- Monitor service performance metrics and drive improvements