At Agilent, our Field Service Engineers are essential in supporting our customers, enabling scientists to make discoveries that improve the quality of life. We provide insights and support to ensure labs operate smoothly and efficiently. Join our multifaceted organization and be part of this exciting work.
Position Overview
As a Field Service Engineer at Agilent, you will work across various labs, constantly learning about new instruments, software, and consumables. Utilizing your interpersonal skills, creativity, and proactive attitude is meaningful. Your ability to tackle customer problems and dedication to delivering outstanding customer service will drive customer success.
Key Responsibilities
Provide on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions, including hardware, software, and networking products.
Diagnose and resolve product performance issues.
Perform maintenance and repairs, ensuring customer happiness by advising on preventive maintenance and configurations.
Proactively respond to potential equipment issues to prevent unplanned business interruptions.
Be adaptable to customer requests for service, communicating proactively before, during, and after service.
Deliver fully coordinated solutions, including peripherals, communications, operating systems, and applications software.
Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance for tissue diagnostic IVD devices, which include electro-mechanical, pneumatic, systems, computer hardware, and software components.
Connect with managers and the sales team to understand and meet customer needs and expectations.
Maintain Agilent’s customer service reputation by adhering to all corporate policies and procedures.
Complete administrative paperwork and computer reports accurately and promptly.
Provide feedback to Product Specialists and manufacturing or OEM vendors regarding performance anomalies.
Document time and expenses promptly in SAP and other required systems.
Train other field engineers and customers in the solutions.
Travel Requirements
90-100% travel, spending 4-5 days per week in the field visiting customers.
An average of 2 to 3 days per week overnight travel.
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Bachelor’s in a science field (e.g., electro/mechanical/bio- engineering, chemistry, biotechnology, or similar).
1+ years of experience in a similar position or as an end user or field service engineer.
Troubleshooting and problem-solving experience with pathology equipment is desired but not crucial.
Familiarity with Agilent solutions is a plus but not required.
Clear, respectful, and timely verbal and written communication skills.
Enjoy traveling and visiting customers.
While Agilent does not require proof of vaccination, many of our clients (primarily hospitals) require it.
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